Grievance Redressal Policy

This Policy outlines:

• The procedure for users to submit grievances or complaints
• The mechanism through which Digitree acknowledges, reviews, and resolves grievances
• The timelines for redressal as prescribed under Indian law

This Policy applies to all users, visitors, and stakeholders of Digitree, including but not limited to grievances relating to:

• Account access or suspension
• Content moderation, removal, or takedown
• Misuse of the platform or violation of Terms & Conditions
• Privacy or personal data processing concerns
• Payment, subscription, or service-related issues
• Any other matter connected with Digitree’s Services

In compliance with the Information Technology Rules and the DPDP Act, Digitree has appointed a Grievance Officer to address user complaints.

Grievance Officer: Ms. Shamali Chavan

Email: grievance@digitree.me

The Grievance Officer is responsible for acknowledging, examining, and resolving grievances in a time-bound manner.

Users may submit grievances by sending an email to the Grievance Officer with the following details:

• Name of the complainant
• Registered email address or contact details
• Clear description of the grievance
• Relevant screenshots, links, or supporting information (if any)

Incomplete or anonymous complaints may not be processed.

Acknowledgement:

Digitree will acknowledge receipt of a grievance within 48 hours of submission.

Resolution:

The grievance will be examined and resolved within 15 (fifteen) days from the date of receipt, as mandated under Indian law.

Where a grievance requires additional time due to complexity or dependency on third parties, the user will be informed of the status.

For complaints relating to:

• Unlawful or prohibited content
• Intellectual property infringement
• Impersonation, fraud, or abuse
• Privacy violations

Digitree may take actions including:

• Content review and removal
• Account warnings or suspension
• Permanent account termination in severe or repeated cases

Such actions may be taken with or without prior notice, where required to comply with law or platform safety.

For grievances relating to personal data under the DPDP Act, 2023, users may request:

• Access to their personal data
• Correction or updating of inaccurate data
• Erasure of personal data, subject to legal obligations
• Withdrawal of consent

Privacy-related grievances will be handled in coordination with Digitree’s internal data protection processes.

If a user is not satisfied with the resolution provided by the Grievance Officer, they may seek further remedies available under applicable laws by approaching the appropriate regulatory or judicial authorities.

Digitree reserves the right to take appropriate action against users who misuse the grievance redressal mechanism by submitting false, misleading, repetitive, or abusive complaints.

Digitree may update this Grievance Redressal Policy from time to time to reflect changes in law or business practices. The updated version will be posted on the website with a revised “Last Updated” date.

For grievances or complaints:

• Email: grievance@digitree.me
• Website: www.digitree.me